BAA Annual Results 2011 boasts growth and customer satisfaction | Heathrow Airport Information

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February 20, 2019, 3:47 am
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BAA Annual Results 2011 boasts growth and customer satisfaction

BAA (SP) Limited, the owner of BAA’s two London airports of Heathrow and Stansted, today announces its results for the year ended 31 December 2011.

  • Heathrow operating at full capacity as it achieves record annual traffic
  • 87.4 million passengers at Heathrow and Stansted with 2% underlying growth at Heathrow
  • Strong service performance with highest ever passenger satisfaction at Heathrow
  • Revenue up 9.9% reflecting higher tariffs and continued strong retail performance
  • Adjusted EBITDA up 17.1% enabling continued significant Heathrow capital investment
  • Further increase in profitability and investment anticipated in 2012
  • Capital structure strengthened with £3 billion in new financing raised in last 12 months
  • New £2 billion Terminal 2 to deliver further state of the art facilities from 2014

Colin Matthews, Chief Executive Officer of BAA, said: “BAA delivered a strong operational performance in 2011 with record traffic levels and high service standards at Heathrow. Last year saw Heathrow’s best punctuality performance in over a decade and the international Airport Service Quality passenger survey showed that 70% of Heathrow’s passengers rated their experience as ‘Excellent’ or ‘Very Good’, compared with just 41% when the Ferrovial-led consortium bought BAA in 2006. We continued to invest significantly in further improving our airports during 2011, particularly on the new Heathrow Terminal 2.

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